Returns & Refunds

Last updated: 5 October 2026

Our 30-day guarantee

Try your Kindloft Air Lift Collar for 30 days from the day it's delivered. If it isn't for you, for any reason, you can send it back for a full refund of the product price. No questions asked, and no proof of use needed.

How to return your collar

1. Email us at hello@kindloft.co.uk within 30 days of delivery, with your order number.
2. We'll reply with the return address and simple instructions. Please contact us before sending anything back: returns don't go to the address your parcel came from.
3. Pack the collar, tube and pump securely. We recommend a tracked postage service, and keeping your proof of postage.
4. Once your return reaches us, we'll refund you within 14 days, to your original payment method.

Return postage

If you're returning your collar because you've changed your mind, you pay the cost of sending it back. Our returns address is outside the UK, so return postage from the UK is international postage. Delivery to you was free, so there's no delivery charge to refund.

Two-collar orders

You can return one or both collars. If you return one collar from a two-collar order, we'll refund half of the price you paid for the pair.

Faulty, damaged or wrong items

If your collar arrives damaged, won't hold air, develops a fault, or isn't what you ordered, email us at hello@kindloft.co.uk. We'll replace it or refund you, whichever you prefer, and you won't pay any return postage. A photo or short video of the problem helps us sort it out quickly.

Your legal rights

This guarantee is in addition to your statutory rights, and doesn't affect them. Under UK consumer law you can cancel an online order within 14 days of delivery (Consumer Contracts Regulations 2013), and you have rights if goods are faulty, not as described or not fit for purpose (Consumer Rights Act 2015).

Questions

A real person answers at hello@kindloft.co.uk, usually within one working day.